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Frequently Asked Questions (FAQ)

Welcome to the FAQ. Here you will find the most frequently asked questions we receive from our customers. If this section does not cover your specific question, please send us a message to [email protected]. If you need support regarding an order placed in the store, please send a message to: [email protected].

– We send you your purchase via email. We ask for this information when you finalize a purchase.

Check the product page of the product you purchased to see its delivery time. Most items will be automatically sent after payment. However, others will need from 1 to 2 hours in order to be sent. Please note that if you ordered after 10:00 PM (UTC -5:00), we will manually send your key the next day.

All payment gateways used on vizzioland.com are from leading authorized payment processing providers. Your money is safe with any purchase you make. See more information on the Terms and Conditions pages of MercadoPago, Paypal and Payoneer.

Sales are final. Not all products accept returns, check the product page to find out about warranties and returns.

All products listed on VizzioLand are covered by warranty.

Coupons can only be used once per user, unless otherwise specified.

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PROCESSING – We are preparing the order. To check the preparation time of the order, check it on the page of the purchased product.

ON HOLD – We have not received the payment yet. We will start preparing the order when the payment is successfully approved by the gateway used to make the purchase (Example: Paypal, Binance).

CANCELLED – The order has been cancelled because the time for payment has expired or the buyer has abandoned the purchase process.

COMPLETED – We have shipped the order, check your email for further updates.

REFUNDED – We have had to refund payment due to out of stock or a problem with the order.

Some email services often make mistakes and move emails from the inbox to the Spam section. If you don’t see the order confirmation in your inbox, check your spam.

For safety regulations, some products can only be purchased individually, i.e. only 1 unit per order or per customer.

VizzioLand does not offer refunds for:

  • Orders placed “in error”.
    Buyer made a wrong purchase.
    Buyer suddenly got cold feet.
  • The buyer did not inform theirself about the product before purchasing.
  • Cases where the problem is not on our side.

Returns only apply when the product has a problem or is not consistent with the product description.

You review your experience purchasing with us on VizzioLand’s Trustpilot profile.

Unfortunately, there is no grace period, free trial or demo. Products can only be used once purchased.

To pay with cryptocurrencies, you must make sure you have the store’s currency in “USD” before finalizing the purchase.

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About SSL certificate and payment security

Secure Payment SSL Encryption

We take all reasonable steps to protect our customers’ personal information from loss, misuse and alteration. We use encryption technology whenever we receive and transfer your personal information on our site.

When you view a page requesting personal information, the URL in the address bar at the top of your browser will begin with “https”. This indicates that your transaction session is secured through Secure Sockets Layer (SSL). Note that some browsers do not display the full URL. In this case, click in the URL address field and use the left arrow to navigate to the beginning of that field.

If you are viewing a web page requesting personal information on our website that does not begin with “https”, please contact VizzioLand at 51922637018 to complete your purchase.