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Return policies for your purchases

Products can be returned free of charge in the event of a problem, malfunction or inconsistency with their description.

In any other case, where the buyer regrets for reasons beyond VizzioLand’s control, requests for refunds are not accepted. Digital items can not be returned.

What are the requirements for returning a product?

Time of coverage to return a product	Product condition
You have 24 hours from the time it arrives to return it (only if it has a problem).	– It must not have any modifications or alterations. – If it is a digital account, it must be without passwords that prevent its use.

Time of coverage to return a product

Product condition

You have 24 hours from the time it arrives to return it (only if it has a problem).

– It must not have any modifications or alterations.

– If it is a digital account, it must be without passwords that prevent its use.

Can I get a replace?

Yes, we can also send a replacement product in the event of a faulty product.

When and where do I get my refund?

You will receive the refund to the same payment method you used to complete your purchase. Refunds cannot be deposited to an alternative payment method.

¿Can I request a refund?

YES - IF THE ITEM HAS A PROBLEM

You can request a refund if the item you acquired does not match its description or has a problem from our side.

NO - IF YOU REGRETTED PURCHASING

You can NOT request a refund if you suddenly got cold feet or didn’t read product information before buying it. Digital products can’t be returned after being revealed to the customer.